Customer Testimonials

TestimonialsCommitment to Excellence

We take pride in working closely with our customers to give them the best solutions needed for their business demands. Working with them every step of the way, our commitment is to provide the unmatched service and support that can only be found with Burroughs.

 Let Burroughs help your business. For more details contact a Burroughs Representative .

 

In Their Own Words...

Raymond J. Wojtowicz, Wayne County Treasurer

"Burroughs has been an excellent service provider. They made a commitment to us to ensure that our needs were met and they continue to maintain that commitment. We are pleased with both the product and the service Burroughs provided.”  Read More

Shon Duty, President & CEO ScrapRight

“In the two years we have been leveraging the GRG & Burroughs solution, we’ve experienced no customer issues and our service calls are minor. The response from our customers is that results for the (Burroughs) service technicians are phenomenal.”  Read More

John Manganiello, Program Manager, Benchmark Technology Group

“Regarding Burroughs Professional Services, I wouldn’t say your team’s performance was great… it was exceptional!”

Marc Palombo, Senior Vice President of Sales, US Dataworks

“Burroughs is known for quality equipment and reliable field service technicians, as well as a collaborative approach to working with partners.  This commitment to quality, service and partners aligns well with US Dataworks’ core values.”

Travis G. Delaplain, VP/Chief Financial Officer, FNB Bank

“In order to garner all of our customers’ banking relationships; we utilized a remote deposit capture solution (RDC) and the Burroughs SmartSource scanners as the capture device.” Read More

John LaHaye, Senior Vice President, Choice Logistics

“The Burroughs name has been synonymous with innovation and high availability in the banking industry since the 1960s. We are proud to serve Burroughs as it builds on its history of success, providing mission-critical equipment and services that financial institutions and retailers can count on, 24x7.”

Wayne Adamcyzk, Director of Operations, JDD (12 McDonalds Francises)

“I see a 36% savings in manager’s time alone [using the SmartCash Vault].  We’ve freed up 2–3 hours per day that they spent counting money equating to over $70K per year. Now they have more time to be managers.”  Read More

Chip Botjer, Best Products Sales & Service, Inc

"Our affiliation with Burroughs is a unique collaboration that allows our two companies to expand their channel offerings with the best possible products and solutions in the industry. Our partnership heightens our competitiveness in the market and allows us to meet our customer’s ever changing requirements."

Jamie L. Ciccone, Member Service Support Manager, ESL Federal Credit Union

"We love the SmartSource Expert Scanner and technical support from both Burroughs and Open Solutions. It has been phenomenal."  Read More

Rachel Emery, AVP Office Automation Manager, United Bank & Trust

"Integrating the ReceiptNOW printers and SmartSource scanners enabled us to deliver an enhanced client experience while capitalizing on processing efficiencies."  Read More

Jim Posani, Operations Manager-Group/Reg, The Huntington National Bank

"One of the things that we as a company make decisions on, when we are partnering with someone, is how well we work together. As a company we have utilized Burroughs for over 40 years and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products and reliable field service technicians."

Paul Cooley, President, FCTI

"Burroughs has been operating under a very aggressive schedule. The transition has been seamless and our clients have commented on the improved service level and professionalism of Burroughs and their service technicians. We could not be more pleased with our decision and Burroughs performance."

Case Studies

 TitleOwnerCategoryModified DateSize 
ESL Fed Credit Union Case StudyMarcie Caie 10/8/2013228.00 KBDownload
Wayne County Treasurers Office Case StudyMarcie Caie 6/19/2013186.89 KBDownload
Scrapright Case StudyMarcie Caie 6/17/201369.13 KBDownload
United Bank And Trust Case StudyMarcie Caie 12/6/2012199.06 KBDownload
FNB Bank Case StudyMarcie Caie 6/17/20131,003.71 KBDownload
McDonalds Case StudyMarcie Caie 8/15/2012208.93 KBDownload