Sterling Savings Bank of Spokane, Wash. is first to implement SmartSource® Intelligence
3/9/2010 6:33:00 PM by Burroughs
PLYMOUTH, Mich. – SmartSource Intelligence (SSI) provides financial institutions with the ability to drastically reduce the cost of managing check scanners used in remote deposit capture (RDC).
Gary Enders, vice president & item processing services manager for Sterling Savings Bank said, “SSI provides us with ‘operational intelligence’ by giving us data about the scanners in our network. This intelligence lets us be proactive in addressing problems before they adversely affect our customers. SSI provides us with trend data so failing scanners can be readily identified and solutions implemented more quickly to minimize the impact to our customers.”
Justin Heitsch, distributed capture manager at Sterling, indicated, “We are also looking for SSI to track our scanner inventory by providing us with scanner locations and more importantly, the ability to use this data to balance our scanner inventory by identifying how scanners are being utilized throughout the workday in the branches.”
SSI tracks the number of devices, the number of documents scanned, exception data (MICR rejects, image quality suspects, and device exceptions) remotely without interfering with the application software. SSI’s powerful reporting tools can indicate whether devices are malfunctioning and identify the locations where problems are occurring from an easy-to-implement web-based solution.
“Banks can no longer afford to be reactive. SSI allows banks to be proactive in monitoring and managing their check scanners, and other mission-critical devices,” said Bryan Clark, CEO of Silver Bullet Technology. SSI is able to track data from not only the SmartSource Series of scanners from Burroughs Payment Systems, but virtually all manufacturers’ check scanners on the market today. SmartSource Intelligence is available now. For more information, contact us at: email@example.com
About Burroughs Payment Systems
Burroughs is a Plymouth, Mich.-based global provider of document and payment processing image technology, cash automation solutions and services to financial institutions and retailers. The company's products provide banks and commercial customers with safe, secure and prompt document and cash processing which improves operational efficiencies and payment security. With more than 100 years of history, Burroughs is recognized as the industry leader in image processing technology from web-enabled branch and merchant capture devices to high-speed reader/sorters in some of the largest payment processing centers worldwide. For more information, please visit www.burroughs.com.
About Silver Bullet Technology
Pensacola, Fla.-based Silver Bullet Technology is a recognized expert in check scanner software development, resulting in a global reputation for providing advanced Check 21 tools and impeccable technical support and services. Silver Bullet works directly with financial institutions, scanner manufacturers and software vendors to make check scanners plug-and-play compatible with existing software solutions. For more information, visit www.sbullet.com.
Jeff Caponigro, (248) 353-3270