All SmartCash and SmartCash Vault products are eligible for enrollment in a Burroughs maintenance program.
Check and Cash Maintenance Support Service
Maintenance Support Services Flexible Options
Request a Maintenance Quote
For additional support in the U.S. contact us by phone at 1-800-BURROUGHS (1-800-287-7684). Outside of the U.S. contact your Service Provider for additional details
Enter a support request online
We understand that SmartCash recyclers, dispensers and vaults are mission-critical components of daily branch and retail operations. As such, Burroughs offers four (4) on-site service plans which include both hardware and software support.
Under this program Clients receive 24 hour support, seven days a week. Burroughs will make every reasonable effort to respond to requests for on-site services within 2 hours (for Clients located within a Primary Service City).
Under this program Clients receive 24 hour support, seven days a week. Burroughs will make every reasonable effort to respond to requests for on-site services within 4 hours (for Clients located within a Primary Service City).
Under this program, Clients receive support from 8:00 am – 5:00 pm (Client local time), Monday – Friday, excluding Burroughs designated holidays. Burroughs will make every reasonable effort to respond to requests for on-site services within 4 hours (for Clients located within a Primary Service City).
Under this program, Clients receive support from 8:00 am – 5:00 pm (Client local time), Monday – Friday, excluding Burroughs designated holidays. Burroughs will make every reasonable effort to respond to requests for on-site services no later than the close of the next day’s supported hours (for Clients located within a Primary Service City).
*Under certain conditions the Principal Period of Maintenance in 9x5 programs may be negotiated to cover a range of hours not included in the 8:00 am- 5:00pm (Client local time) standard.