All SmartSource Value, Professional, Expert, and Adaptive scanners, along with legacy Unisys UEC, MVX and SourceNDP scanners, Quantum, and High Speed Sorters are eligible for enrollment in a Burroughs maintenance program.
Check and Cash Maintenance Support Service
Maintenance Support Services Flexible Options
Request a Maintenance Quote
For additional support in the U.S. contact us by phone at 1-800-BURROUGHS (1-800-287-7684). Outside of the U.S. contact your Service Provider for additional details
Enter a support request online
Burroughs offers two maintenance programs for distributed capture devices.
Under this program, the Service Desk will troubleshoot the existing problem and if they are unable to resolve the issue by phone Clients are requested, at their expense and risk, to ship the Failed Unit to the Burroughs designated location. Within three (3) business days of receipt, Burroughs will, at its option, either repair the Failed Unit or give the Client an exchange Unit.
Under this program, The Service Desk will troubleshoot the existing problem and if they are unable to resolve the issue by phone Burroughs will ship an Exchange Unit to the customer using next business day delivery service. Advance Exchange service is only eligible for Burroughs Clients located in North America. Upon receipt, the Client will install the Exchange Unit and ship the Failed Unit to Burroughs within fourteen (14) days after Client’s receipt of the Exchange Unit. If the Client fails to return the Failed Unit to Burroughs within (14) days of Client’s receipt of the Exchange Unit, they agree to pay Burroughs an additional fee, as determined by Burroughs, not to exceed the then current list price,. Client will return the Failed Unit in the packing material in which the Exchange Unit was shipped. The Failed Unit will become property of Burroughs upon receipt by Burroughs.
Burroughs offers a variety of maintenance programs for Quantum and High Speed Sorters.
Under this program Clients receive 24 hour support, seven days a week. Burroughs will make every reasonable effort to respond to requests for on-site services within 2 hours (for Clients located within a Primary Service City).
Under this program Clients receive 24 hour support, seven days a week. Burroughs will make every reasonable effort to respond to requests for on-site services within 4 hours (for Clients located within a Primary Service City).
Under this program, Clients receive support from 8:00 am – 5:00 pm (Client local time), Monday – Friday, excluding Burroughs designated holidays. Burroughs will make every reasonable effort to respond to requests for on-site services within 4 hours (for Clients located within a Primary Service City).
Under this program, Clients receive support from 8:00 am – 5:00 pm (Client local time), Monday – Friday, excluding Burroughs designated holidays. Burroughs will make every reasonable effort to respond to requests for on-site services no later than the close of the next day’s supported hours (for Clients located within a Primary Service City).
*Under certain conditions the Principal Period of Maintenance in 9x5 programs may be negotiated to cover a range of hours not included in the 8:00 am- 5:00pm (Client local time) standard.