SmartSource Intelligence, Perfect Image, SoftCAR and CashWare products are eligible for enrollment in a Burroughs support program.
Maintenance Support Services Flexible Options
Request a Maintenance Quote
For additional support in the U.S. contact us by phone at 1-800-BURROUGHS (1-800-287-7684). Outside of the U.S. contact your Service Provider for additional details
Enter a support request online
Burroughs offers two support programs for software products.
Under this program Clients receive all 9x5 support coverage (standard support from 8:00 am – 5:00 pm (Client local time)). Additional included services include 24x7 emergency call assistance, software update installations scheduled outside of primary business hours, 24x7 on-call support, and an annual systems operations review.
Under this program, Clients receive support from 8:00 am – 5:00 pm (Client local time), Monday – Friday, excluding Burroughs designated holidays. Coverage includes access to Support Center, User Communication, Software Maintenance Release, and Electronic Support services.
*Under certain conditions the Principal Period of Maintenance in 9x5 programs may be negotiated to cover a range of hours not included in the 8:00 am- 5:00pm (Client local time) standard.