Increase the Sophistication of    Your Operations and Reduce the Complexity

When greater accountability, insights, security, and efficiencies are what you want, added complexity isn’t what you need. As the largest independent service and integration provider for payment and transaction technologies in North America, Burroughs is your end-to-end consultative partner who helps you stay focused on your core businesses by streamlining, simplifying, and safeguarding the management of your payment and transaction technology ecosystem.

We have experience managing over 150,000 devices, including smart safes, cash recyclers, ATMs, kiosks, self-checkouts, and other 4-wall technology.

Personalized, Innovative, Secure Solutions

When it comes to automated transaction technology management, there are fixes that keep the day rolling—and a vision that pushes your operations toward a new bottom line and a better customer experience. Combining OEM-agnostic technology expertise, comprehensive coverage, responsiveness, and transparency, our team partners with you to design the right-sized solution for your needs.

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Service Comes First

Our main concern is your main concern: ensuring uptime and availability so you get the most out of your investment. Because we’re not tied to one OEM, we put service—not a quota for selling hardware—above everything. You get a dedicated account manager for easy communication with a single point of contact, a project manager to help guide you through key hardware and software decisions, and access to our online portal for tracking calls in real time.

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Who We Serve

atm
Financial
Build and maintain a secure, sophisticated payment and transaction technology ecosystem within the four walls of your business to support the needs of today and tomorrow.
retail
Retail
Make life easier for your employees and customers—and operations healthier for your business with full lifecycle support.
kiosk
Gaming
Deliver a positive customer experience, enhance player loyalty, streamline operations, and promote enhanced insight and revenue.

A 134-Year History of Innovation and Support

From the first adding machine to today’s most complex cash automation, we’ve seen and helped drive numerous evolutions in payment and transaction technology. Our team has the expertise and progressive thinking to help guide you through decisions to ensure the best outcomes. Your customers get maximum uptime, security, and compliance, while you make sure they achieve greater accountability, insight, and efficiency with every transaction.

Meet Our Team

What Our Customers
Are Saying

“When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!”
Lori Reiss
ATM/Debit Manager, BCU
“In the two years we have been leveraging the GRG and Burroughs solution, we’ve experienced no customer issues and our service calls are minor. The response from our customers is that results for the [Burroughs] service technicians are phenomenal.”
Shon Duty
President & CEO ScrapRight
“Regarding Burroughs Professional Services, I wouldn’t say your team’s performance was great … it was exceptional!”
John Manganiello
Project Manager, Benchmark Technology Group
“Burroughs is known for quality equipment and reliable field service technicians, as well as a collaborative approach to working with partners. This commitment to quality, service, and partners aligns well with US Dataworks’ core values.”
Marc Palombo
Senior Vice President of Sales, US Dataworks
“In order to garner all of our customers’ banking relationships, we utilized a remote deposit capture solution (RDC) and the Burroughs SmartSource scanners as the capture device.”
Travis G. Delaplain
President/CEO, FNB Bank
“I see a 36% savings in managers’ time alone [using the SmartCash Vault]. We’ve freed up 2-3 hours per day that they spent counting money equating to over $70K per year. Now they have more time to be managers.”
Wayne Adamczyk
Director of Operations, JDD (12 McDonald’s Franchises)
“One of the things that we as a company make decisions on when we are partnering with someone is how well we work together. As a company, we have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.”
Jim Posani
Operations Manager-Group/Reg, The Huntington National Bank
“Burroughs has been operating under a very aggressive schedule. The translation has been seamless, and our clients have commented on the improved service level and professionalism of Burroughs and their service technicians. We could not be more pleased with our decision and Burroughs’s performance.”
Paul Cooley
President, FCTI
“We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.”
Dannika Fifi
Vice President of Client Services, FlashParking
“Massive kudos goes to Burroughs. Their service technician team was instrumental in solving multiple challenges for one of our customers. The Burroughs team showed great patience, innovation, and customer service in assisting our customer.”
Support Management
FlashParking