Burroughs - At your service

CREATING A WORLD

WITHOUT DOWNTIME

WHO WE ARE

As the largest independent service and integration provider for payment and transaction technologies in North America and with over 133 years of helping customers advance their cash management operations, Burroughs is your trusted partner for the full lifecycle management of your technology ecosystem.

We help you upgrade your operations and offload the headaches of managing them. Because when greater accountability, insights, security, and efficiencies are what you want, added complexity isn’t what you need.

THE BURROUGHS DIFFERENCE

We're in the business of helping you think ahead through our:

500+ knowledgeable service technicians covering the U.S., Puerto Rico & Canada.
OEM-agnostic technology expertise on legacy & emerging technologies.
2 U.S. based 24x7 call centers offer redundant, true all-hours coverage.
Remote Managed Services (RMS) and turnkey TransacTec™ Device as a Service solutions.
Innovation software solutions as an alternative to ATM hardware upgrades.
Dedicated project & account management teams.
Predictive logistics capabilities & 100+ forward stocking locations nationwide.
Full lifecycle support from specifying hardware & software, installation to removal, remote tech support, diagnostics, on-site upgrades, repair, refurbishment and/or replacement.
Consultative approach helps you make the best decision for the needs of your business.
And more!

Achieve the sophistication you require—without the complexity.

When we switched to Burroughs our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care - they “own” the responsibility to keep our ATMs up and running, whether through preventive maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all this team makes it easy to do business with Burroughs!

Lori Reiss ATM/Debit Manager, BCU
In the two years we have been leveraging the GRG & Burroughs solution, we’ve experienced no customer issues and our service calls are minor. The response from our customers is that results for the (Burroughs) service technicians are phenomenal.

Shon Duty President & CEO ScrapRight
Regarding Burroughs Professional Services, I wouldn’t say your team’s performance was great… it was exceptional!

John Manganiello Program Manager, Benchmark Technology Group
Burroughs is known for quality equipment and reliable field service technicians, as well as a collaborative approach to working with partners. This commitment to quality, service and partners aligns well with US Dataworks’ core values.

Marc Palombo Senior Vice President of Sales, US Dataworks
In order to garner all of our customers’ banking relationships; we utilized a remote deposit capture solution (RDC) and the Burroughs SmartSource scanners as the capture device.

Travis G. Delaplain VP/Chief Financial Officer, FNB Bank
I see a 36% savings in manager’s time alone (using the SmartCash Vault). We’ve freed up 2–3 hours per day that they spent counting money equating to over $70K per year. Now they have more time to be managers.

Wayne Adamcyzk Director of Operations, JDD (12 McDonalds Francises)
One of the things that we as a company make decisions on, when we are partnering with someone, is how well we work together. As a company we have utilized Burroughs for over 40 years and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products and reliable field service technicians.

Jim Posani Operations Manager-Group/Reg, The Huntington National Bank
Burroughs has been operating under a very aggressive schedule. The transition has been seamless and our clients have commented on the improved service level and professionalism of Burroughs and their service technicians. We could not be more pleased with our decision and Burroughs performance.

Paul Cooley President, FCTI
We wanted to be confident that our network of technicians could deliver the consistent service and efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.

Dannika Fifi Vice President of Client Services, FlashParking