Maintenance Services

Get technology-driven remote and onsite support for first- and second-line maintenance issues from our 650+ expert service technicians including prescriptive service and augmented reality. Each service technician has an average of 6 years of experience and more than 8 certifications coupled with the ability to 'fast ramp' new lines of equipment deployments and lifecycle management.

Our service technicians receive industry-leading in-person, online, and customer-attended training at our Training Center of Excellence that focuses on a wide range of make, model, and equipment types. Our team has extensive knowledge of all operating systems, basic networking, software, electromechanical skills, and compliance knowledge on PCI, ADA, and Des Key security. We are also SOC II certified. With people and parts located across North America, issues are resolved fast. You can even monitor call status in real-time via our eAccess customer portal.

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Maintenance Services

Remote Monitoring & Triage Services

Get the peace of mind that comes with ongoing monitoring and support, as well as greater accountability, security, and insights. Around-the-clock monitoring allows us to resolve problems fast, reducing vulnerability and operational failures and maximizing uptime and availability.

Our solutions are designed to lessen your overhead while increasing efficiency and giving you the ability to focus on your business, not technology upkeep. Cloud-based EDI connections enable speed to dispatch resolution and reporting.

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Dispatch, Tech Support & Help Desk

Lower your overhead and expand your support services by using our team as an in-house help desk or as an outsourced partner. Staffed by Burroughs experts, our two U.S. locations provide you with 24/7 support from an in-house support team providing OEM-specific level-2 and level-3 support. Our in-house lab contains more than 100 pieces of equipment for real-time troubleshooting and technical specs are available to all service technicians for faster support via Solvweb.

Our ability to resolve a service call every 90 seconds combined with EDI customer connections for automated call management means you're not waiting on hold for service and support. Talk with our team about how we can develop a solution that fits your specific business needs.

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Parts Logistics & Planning

Avoid downtime to your operations and resolve issues quickly by getting the parts you need when you need them. Our big data and backend monitoring system enables us to anticipate parts replacement needs and ensure field part availability.

We ensure that quality, cost-efficient parts are available at the ready with more than 100 forward-stocking locations and over 600 fleet vans. Our visibility into the supply chain via real-time software platforms means you’re never waiting around for parts.

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Depot Repair & Refurbishment Services

Repair or completely refurbish your equipment to extend the lifespan of your technology investment. Providing technical support and project management, plus high-quality repairs, at a lower cost than our competition, our expert repair and refurbishment team provides a turnkey solution backed by a competitive warranty and full maintenance contract.

Your repairs are completed by degreed electrical, design, and quality engineers with expertise in a wide spectrum of electromechanical equipment and compliance requirements.

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Program & Project Management

Get the expertise of a collaborative partner that can help you manage full-scale installations or decommissions of special projects and everything in between. Your dedicated program or project manager can guide you through key hardware and software decisions, such as site surveys, rigging, staging, installation, bring-live, OS and software upgrades, network conversions, and communications (modems/routers) replacements or upgrades. Our compliance knowledge, industry experience, and significant service technician coverage mean your project meets all requirements, fast. And inventory management of parts means you have the parts you need when you need them.

Your project is managed from start to finish by program and project management teams who are highly experienced across technology and project types. Talk with our team to learn more about how we can help you make the best hardware and software decisions for your project.

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Why Burroughs

full life-cycle
Full Lifecycle Support
OEM-agnostic, 325,000+ devices managed (kiosks, robotic automation systems, smart safes, cash recyclers, ATMs, and other connected IoT technology)
expertise
Expertise
Dedicated in-house level 2 and level 3 support, and decades of experience on 100s of equipment types.
resolving-service-call
Responsiveness
Resolving a service call every 90 seconds.
transparency
Transparency
Real-time data on call progress. Flexible offerings; we won’t sell you services you don’t need.
complete coverage
Complete Coverage
650+ technicians and 100+ forward-stocking locations across North America.
peace of mind
Peace of Mind
24/7 call center support for communication errors, hardware issues, system upgrades, and security patches.

Your Trusted Partner

Rooted in a 138-year history of innovation and support, our team streamlines the management of your payment and transaction technology, unattended self-service, robotic automation systems, and other connected IoT technology so you can stay focused on providing the best customer experience possible.

Meet Our Team