Maintenance Services

Get technology-driven remote and onsite support for first- and second-line maintenance issues from our 500+ expert service technicians. Each service technician has an average of 6 years of experience and more than 8 certifications, plus receives industry-leading, Burroughs-certified training to service a wide range of make, model, and equipment types.

Our team has extensive knowledge of all operating systems and compliance knowledge on PCI, ADA, and Des Key security. We are also SOC I and II certified. With people and parts located across North America, issues are resolved fast. You can even monitor call status in real time via our eAccess customer portal.

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Maintenance Services

Tech Support & Help Desk

Lower your overhead and expand your support services by using our team as an in-house help desk or as an outsourced partner. Staffed by Burroughs experts, our two U.S. locations provide you with 24/7 support from an in-house support team providing OEM-specific level-2 and level-3 support. Technical specs are available to all service technicians for faster support via Solvweb.

Our in-house lab contains more than 100 pieces of equipment for real-time troubleshooting. Talk with our team about how we can develop a solution that fits your specific business needs.

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Tech Support _ Help Desk

Remote Managed Services (RMS)

Get the peace of mind that comes with ongoing monitoring and support, as well as greater accountability, security, and insights. Around-the-clock monitoring allows us to resolve problems fast, reducing vulnerability and operational failures and maximizing uptime and availability.

Our solutions are designed to lessen your overhead while increasing efficiency and giving you the ability to focus on your business, not technology upkeep. 80% of calls are handled electronically via the customer portal, and 22 EDI connections enable speed to dispatch resolution and reporting.

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Remote Managed Services

Project Management

Get the expertise of a collaborative partner that can help you manage full-scale installations or decommissions of special projects and everything in between. Your dedicated project manager can guide you through key hardware and software decisions, such as site surveys, rigging, installation, staging, bring-live, OS and software upgrades, and network conversions. Our compliance knowledge, industry experience, and significant service technician coverage mean your project meets all requirements, fast. And inventory management of parts means you have the parts you need when you need them.

Your project is managed from start to finish by project managers who are highly experienced across technology and project types. Talk with our team to learn more about how we can help you make the best hardware and software decisions for your project.

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Project Management

Predictive Parts & Logistics

Avoid downtime to your operations and resolve issues quickly by getting the parts you need when you need them. Our big data and backend monitoring system enables us to anticipate parts replacement needs and ensure field part availability.

We ensure that quality, cost-efficient parts are available at the ready with more than 100 forward-stocking locations and over 500 fleet vans. Our visibility into the supply chain via M-Tech means you’re never waiting around for parts.

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burroughs-predictive-logistics

TransacTecTM Device as a Service (DaaS)

Take a holistic approach to device management. TransacTecTM is your turnkey solution for enabling an evolving ecosystem of products, best-in-class service, project management, analytics, predictive logistics, and next-gen remote managed services combined under one simple monthly payment.

TransacTec’s multi-vendor product line—smart safes (Liberty Series), cash recyclers (Freedom Series), self-service kiosks (Independence Series), ATMs (Patriot Series), and certified refurbished equipment—is powered by Burroughs’ extensive OEM-agnostic support from our network of 500+ experts across North America. You get the peace of mind that comes with automatic security and software updates, plus the flexibility to scale up or down as your needs change, with lower upfront expense and predictable ongoing costs. Plus, we offer an attractive Channel Partner Program designed with financial institutions & retailers in mind

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TransacTecTM Device as a Service (DaaS)

Software Solutions

To match industry-leading hardware, Burroughs also delivers customers the best-in-class middleware, analytical software, and device software for a full ecosystem of products and services through our existing and growing partnerships with leading industry providers.

Burroughs has relationships with leading software and middleware providers that allow our customers to get the latest integrated solutions such as Kalignite Hypervisor without the barrier to adoption. This means Burroughs can stay ahead of system, security, and software updates to not only extend the lifespan of your technology, but to maximize uptime, resolve issues faster, and help your business deliver the latest features to your staff and customers.

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Software Solutions

Certified Refurbished Equipment

Repair or completely refurbish your equipment to extend the lifespan of your technology investment. Providing technical support and project management, plus high-quality repairs, at a lower cost than our competition, our expert repair and refurbishment team provides a turnkey solution backed by a competitive warranty and full maintenance contract.

Your repairs are completed by degreed electrical, design, and quality engineers with expertise in a wide spectrum of electromechanical equipment and compliance requirements.

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Certified Refurbished Equipment

Why Burroughs

full life-cycle
Full Lifecycle Support
OEM-agnostic, 100,000+ devices managed (smart safes, cash recyclers, ATMs, kiosks, self-checkouts, and other 4-wall technology)
expertise
Expertise
Dedicated in-house level 2 and level 3 support, and decades of experience on 100s of equipment types.
resolving-service-call
Responsiveness
Resolving a service call every 90 seconds.
transparency
Transparency
Real-time data on call progress. Flexible offerings; we won’t sell you services you don’t need.
complete coverage
Complete Coverage
500+ technicians and 100+ forward-stocking locations across North America.
peace of mind
Peace of Mind
24/7 call center support for communication errors, hardware issues, system upgrades, and security patches.

Your Trusted Partner

Rooted in a 134-year history of innovation and support, our team streamlines the management of your payment and transaction technology ecosystem so you can stay focused on providing the best customer experience possible.

Meet Our Team