Maintenance Services

Get technology-driven remote and onsite support for first- and second-line maintenance issues from our 500+ expert service technicians including prescriptive service and augmented reality. Each service technician has an average of 6 years of experience and more than 8 certifications coupled with the ability to 'fast ramp' new lines of equipment deployments and lifecycle management.

Our service technicians receive industry-leading in-person, online, and customer-attended training at our Training Center of Excellence that focuses on a wide range of make, model, and equipment types. Our team has extensive knowledge of all operating systems, basic networking, software, electromechanical skills, and compliance knowledge on PCI, ADA, and Des Key security. We are also SOC II certified. With people and parts located across North America, issues are resolved fast. You can even monitor call status in real-time via our eAccess customer portal.

Learn More

Maintenance Services

Tech Support & Help Desk

Lower your overhead and expand your support services by using our team as an in-house help desk or as an outsourced partner. Staffed by Burroughs experts, our two U.S. locations provide you with 24/7 support from an in-house support team providing OEM-specific level-2 and level-3 support. Our in-house lab contains more than 100 pieces of equipment for real-time troubleshooting and technical specs are available to all service technicians for faster support via Solvweb.

Our ability to resolve a service call every 90 seconds combined with EDI customer connections for automated call management means you're not waiting on hold for service and support. Talk with our team about how we can develop a solution that fits your specific business needs.

Schedule a Consultation

Tech Support _ Help Desk

Remote Monitoring & Managed Services (RMS)

Get the peace of mind that comes with ongoing monitoring and support, as well as greater accountability, security, and insights. Around-the-clock monitoring allows us to resolve problems fast, reducing vulnerability and operational failures and maximizing uptime and availability.

Our solutions are designed to lessen your overhead while increasing efficiency and giving you the ability to focus on your business, not technology upkeep. EDI connections enable speed to dispatch resolution and reporting.

Learn More

Remote Monitoring & Managed Services

Program & Project Management

Get the expertise of a collaborative partner that can help you manage full-scale installations or decommissions of special projects and everything in between. Your dedicated program or project manager can guide you through key hardware and software decisions, such as site surveys, rigging, staging, installation, bring-live, OS and software upgrades, network conversions, and communications (modems/routers) replacements or upgrades. Our compliance knowledge, industry experience, and significant service technician coverage mean your project meets all requirements, fast. And inventory management of parts means you have the parts you need when you need them.

Your project is managed from start to finish by program and project management teams who are highly experienced across technology and project types. Talk with our team to learn more about how we can help you make the best hardware and software decisions for your project.

Learn More

GettyImages-1174262724

Predictive Parts & Logistics

Avoid downtime to your operations and resolve issues quickly by getting the parts you need when you need them. Our big data and backend monitoring system enables us to anticipate parts replacement needs and ensure field part availability.

We ensure that quality, cost-efficient parts are available at the ready with more than 100 forward-stocking locations and over 500 fleet vans. Our visibility into the supply chain via M-Tech means you’re never waiting around for parts.

Schedule a Consultation

burroughs-predictive-logistics

TransacTecTM Device as a Service (DaaS)

Take a holistic approach to device management. TransacTecTM is your turnkey solution for enabling an evolving ecosystem of products, best-in-class service, project management, analytics, predictive logistics, and next-gen remote managed services combined under one simple monthly payment.

TransacTec’s multi-vendor product line—smart safes (Liberty Series), cash recyclers (Freedom Series), self-service kiosks (Independence Series), ATMs (Patriot Series), and certified refurbished equipment—is powered by Burroughs’ extensive OEM-agnostic support from our network of 500+ experts across North America. You get the peace of mind that comes with automatic security and software updates, plus the flexibility to scale as your needs change, with lower upfront expense and predictable ongoing costs. Plus, we offer an attractive Channel Partner Program designed with financial institutions & retailers in mind

Learn More

make life easier for retail

Software & Middleware Solutions

To match industry-leading hardware, Burroughs also delivers customers the best-in-class middleware, analytical software, and device software for a full ecosystem of products and services through our existing and growing partnerships with leading industry providers.

Burroughs has relationships with leading software and middleware providers that allow our customers to get the latest integrated solutions such as Kalignite Hypervisor without the barrier to adoption. This means Burroughs can stay ahead of system, security, and software updates to not only extend the lifespan of your technology, but to maximize uptime, resolve issues faster, and help your business deliver the latest features to your staff and customers.

Schedule a Consultation

Software & Middleware Solutions

Hardware Solutions (New & Refurbished)

Repair or completely refurbish your equipment to extend the lifespan of your technology investment. Providing technical support and project management, plus high-quality repairs, at a lower cost than our competition, our expert repair and refurbishment team provides a turnkey solution backed by a competitive warranty and full maintenance contract.

Your repairs are completed by degreed electrical, design, and quality engineers with expertise in a wide spectrum of electromechanical equipment and compliance requirements.

Schedule a Consultation

Hardware Solutions (New & Refurbished)

Why Burroughs

full life-cycle
Full Lifecycle Support
OEM-agnostic, 100,000+ devices managed (smart safes, cash recyclers, ATMs, kiosks, self-checkouts, and other 4-wall technology)
expertise
Expertise
Dedicated in-house level 2 and level 3 support, and decades of experience on 100s of equipment types.
resolving-service-call
Responsiveness
Resolving a service call every 90 seconds.
transparency
Transparency
Real-time data on call progress. Flexible offerings; we won’t sell you services you don’t need.
complete coverage
Complete Coverage
500+ technicians and 100+ forward-stocking locations across North America.
peace of mind
Peace of Mind
24/7 call center support for communication errors, hardware issues, system upgrades, and security patches.

Your Trusted Partner

Rooted in a 134-year history of innovation and support, our team streamlines the management of your payment and transaction technology ecosystem so you can stay focused on providing the best customer experience possible.

Meet Our Team

See What Our Customers Have To Say

“When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!
Lori Reiss
ATM/Debit Manager, BCU
“In the two years we have been leveraging the GRG and Burroughs solution, we’ve experienced no customer issues and our service calls are minor. The response from our customers is that results for the [Burroughs] service technicians are phenomenal.
Shon Duty
President & CEO ScrapRight
“Regarding Burroughs Professional Services, I wouldn’t say your team’s performance was great … it was exceptional!
John Manganiello
Project Manager, Benchmark Technology Group
“Burroughs is known for quality equipment and reliable field service technicians, as well as a collaborative approach to working with partners. This commitment to quality, service, and partners aligns well with US Dataworks’ core values.
Marc Palombo
Senior Vice President of Sales, US Dataworks
“In order to garner all of our customers’ banking relationships, we utilized a remote deposit capture solution (RDC) and the Burroughs SmartSource scanners as the capture device.
Travis G. Delaplain
VP/Chief Financial Officer, FNB Bank
“I see a 36% savings in managers’ time alone [using the SmartCash Vault]. We’ve freed up 2-3 hours per day that they spent counting money equating to over $70K per year. Now they have more time to be managers.
Wayne Adamczyk
Director of Operations, JDD (12 McDonald’s Franchises)
“One of the things that we as a company make decisions on when we are partnering with someone is how well we work together. As a company, we have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.
Jim Posani
Operations Manager-Group/Reg, The Huntington National Bank
“Burroughs has been operating under a very aggressive schedule. The translation has been seamless, and our clients have commented on the improved service level and professionalism of Burroughs and their service technicians. We could not be more pleased with our decision and Burroughs’s performance.
Paul Cooley
President, FCTI
“We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.
Dannika Fifi
Vice President of Client Services, FlashParking