Lower your overhead and expand your support services by using our team as an in-house help desk or as an outsourced partner. Staffed by Burroughs experts, our two U.S. locations provide you with 24/7 support from an in-house support team providing OEM-specific level-2 and level-3 support. Our in-house lab contains more than 100 pieces of equipment for real-time troubleshooting and technical specs are available to all service technicians for faster support via Solvweb.
Our ability to resolve a service call every 90 seconds combined with EDI customer connections for automated call management means you're not waiting on hold for service and support. Talk with our team about how we can develop a solution that fits your specific business needs.
Get the expertise of a collaborative partner that can help you manage full-scale installations or decommissions of special projects and everything in between. Your dedicated program or project manager can guide you through key hardware and software decisions, such as site surveys, rigging, staging, installation, bring-live, OS and software upgrades, network conversions, and communications (modems/routers) replacements or upgrades. Our compliance knowledge, industry experience, and significant service technician coverage mean your project meets all requirements, fast. And inventory management of parts means you have the parts you need when you need them.
Your project is managed from start to finish by program and project management teams who are highly experienced across technology and project types. Talk with our team to learn more about how we can help you make the best hardware and software decisions for your project.
Avoid downtime to your operations and resolve issues quickly by getting the parts you need when you need them. Our big data and backend monitoring system enables us to anticipate parts replacement needs and ensure field part availability.
We ensure that quality, cost-efficient parts are available at the ready with more than 100 forward-stocking locations and over 500 fleet vans. Our visibility into the supply chain via M-Tech means you’re never waiting around for parts.
To match industry-leading hardware, Burroughs also delivers customers the best-in-class middleware, analytical software, and device software for a full ecosystem of products and services through our existing and growing partnerships with leading industry providers.
Burroughs has relationships with leading software and middleware providers that allow our customers to get the latest integrated solutions such as Kalignite Hypervisor without the barrier to adoption. This means Burroughs can stay ahead of system, security, and software updates to not only extend the lifespan of your technology, but to maximize uptime, resolve issues faster, and help your business deliver the latest features to your staff and customers.
Repair or completely refurbish your equipment to extend the lifespan of your technology investment. Providing technical support and project management, plus high-quality repairs, at a lower cost than our competition, our expert repair and refurbishment team provides a turnkey solution backed by a competitive warranty and full maintenance contract.
Your repairs are completed by degreed electrical, design, and quality engineers with expertise in a wide spectrum of electromechanical equipment and compliance requirements.
