“When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!
ATM/Debit Manager, BCU
“In the two years we have been leveraging the GRG and Burroughs solution, we’ve experienced no customer issues and our service calls are minor. The response from our customers is that results for the [Burroughs] service technicians are phenomenal.
President & CEO ScrapRight
“Regarding Burroughs Professional Services, I wouldn’t say your team’s performance was great … it was exceptional!
Project Manager, Benchmark Technology Group
“Burroughs is known for quality equipment and reliable field service technicians, as well as a collaborative approach to working with partners. This commitment to quality, service, and partners aligns well with US Dataworks’ core values.
Senior Vice President of Sales, US Dataworks
“In order to garner all of our customers’ banking relationships, we utilized a remote deposit capture solution (RDC) and the Burroughs SmartSource scanners as the capture device.
VP/Chief Financial Officer, FNB Bank
“I see a 36% savings in managers’ time alone [using the SmartCash Vault]. We’ve freed up 2-3 hours per day that they spent counting money equating to over $70K per year. Now they have more time to be managers.
Director of Operations, JDD (12 McDonald’s Franchises)
“One of the things that we as a company make decisions on when we are partnering with someone is how well we work together. As a company, we have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.
Operations Manager-Group/Reg, The Huntington National Bank
“Burroughs has been operating under a very aggressive schedule. The translation has been seamless, and our clients have commented on the improved service level and professionalism of Burroughs and their service technicians. We could not be more pleased with our decision and Burroughs’s performance.
“We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.
Vice President of Client Services, FlashParking