Specialized Service and Support for Cutting-Edge Technology

When it comes to robotic automation systems, Burroughs is ready to provide multi-vendor, multi-device lifecycle services needed to ensure your systems deliver sustained performance.

  • Autonomous Mobile Robots (AMR): These self-operating robots can navigate and perform tasks in various commercial, industrial, and mission-critical environments. That’s why you must have a trusted service partner to ensure your fleet is operational and secure 24/7/365.

  • Autonomous Delivery Systems: These systems use autonomous technology to navigate and deliver goods on their own, including last-mile delivery. Turn to Burroughs’ experienced technicians trained in our Centers of Excellence to ensure these devices are always running at their full potential.

  • Micro-Fulfillment Centers: Compact automated warehouses, also known as “dark stores,” located within or near retail stores can assist with efficient online order picking and packing or as direct delivery fulfillment, reducing delivery times and costs. No matter the device manufacturer, Burroughs has experience providing support to deliver continuous customer service.

  • Automated Material Handling Systems: Ranging from conveyor systems and robotic arms to other autonomous machinery like forklifts and tugs, these systems optimize material flow, reduce manual labor, and offer a strong ROI when paired with comprehensive device support.

  • Autonomous Guided Vehicles (AGV): Using built-in sensors, cameras, and navigation technology, autonomous guided systems work in manufacturing, warehouses, and distribution center applications to enhance efficiency.

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Balancing Scale and Expertise: A Strategic Partnership

As the landscape of robotic automation systems changes, you need a strategic service partner who has a first-mover advantage to help you leverage emerging technology to grow and scale your business. The Burroughs team has been supporting customers' technology services for more than 138 years.

Burroughs is equipped to address the evolving nature of robotic automation systems and tailor service and support solutions through our integrated Burroughs Digital Platform so your operations are aligned with the needs of your customers.  

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Connect with Burroughs to Get Started

Ready to discover what robotic automation systems can do for your business and your customers?

Contact our team today to learn how our experts can transform your business with the right service and support solutions.

 

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What Our Customers
Are Saying

“The Burroughs onboarding team is consistently solutions oriented, upbeat and positive in approach. More importantly - they are very capable, professional and eager to move along at a pace that works for the client.”
Leading Financial Kiosk Company
“We work with Burroughs' technicians to manage our service needs across all product lines. They have the ability, infrastructure, and capacity we need."
Leading Golf Simulator Company
“Outstanding customer service, deep technical knowledge, and system focus on the customer.”
Operations Director
Unattended/Automated Retail
“Detailed transition reporting. Multiple leads in various departments to cater to our transition needs. Many months of planning prior to going live, which is essential to a implementations success. Structured onboarding process that is detailed and designed to not miss even the smallest detail. ”
Leading Air Vending Company
“We selected Burroughs to be our exclusive partner in the U.S. market as we expand globally ... they do everything we ask of them and more."
Leading Smart Vending Company
“Burroughs stuck out to us as they are already heavily affiliated with one of our largest accounts. Additionally, the onboarding and transition has been fantastic. They do a great job making laying out all the steps and making sure everything runs smoothly”
Leading Air Vending Company
“The transition team has been very good to work with through this process.”
Leading Manufacturer of Autonomous Cleaning Robots
“Burroughs has everything we need – the geographic reach, competitive pricing, and extensive experience. They can even reach our devices in secure locations, like airports. There’s nothing they fall short on."
Leading Self-Order Kiosk Company
“When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!”
ATM/Debit Manager
Baxter Credit Union
“The process for onboarding was very straightforward but thorough. Our specific needs were understood and dealt with efficiently by the onboarding team.”
Operations Manager
Top 10 Crypto ATM Operator
“Great to work with and extremely responsive. Very well organized.”
Executive Services Manager
Global Enterprise Technology Leader
“I see a 36% savings in managers’ time alone (using smart safes). We’ve freed up 2-3 hours per day that they spent counting money, equating to over $70K per year. Now they have more time to be managers.”
Director of Operations
McDonald’s Franchisee
“We have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.”
Operations Manager
Huntington Bank
“We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.”
Vice President of Client Services
FlashParking
“Your sales rep is great and so are your field engineers. It's important to us that there is continuity and superior customer service. We've enjoyed a relationship with Burroughs that has gone back to the early 70s. That should tell you that we're happy with Burroughs.”
Executive Leader
Hawaii National Bank
“Burroughs created a new product and service offering in a very short time... the Transition Management team was extremely diligent and flexible in working through all of the detail and nuances to ensure a seamless transition from start to finish.”
Supplier Management
Top 10 Bank in North America
“Massive kudos goes to Burroughs. Their service technician team was instrumental in solving multiple challenges for one of our customers. The Burroughs team showed great patience, innovation, and customer service in assisting our customer.”
Support Management
FlashParking
“The ease at which we can share terminals and turn around for onboarding is swift and effective.”
Operations Manager
Top Crypto ATM Operator
“Great support received from all levels of Burroughs. From Account Management to techs, Burroughs is a pleasure to work with.”
Card Administrator
Credit Union Customer
“The Burroughs team has been great to work with... makes my job easy.”
Director of Operations
Nationally Recognized ATM Operator
“Burroughs techs are so helpful, full of knowledge and experience. Very quick to respond and fix issues.”
Branch Administrator
Credit Union Customer
“Simple, seamless, and very informative.”
VP of Business Development
Leading ATM Provider
“I wanted a partner that had payment and transaction, kiosk, and IT competency. Burroughs has it all, and is able to provide services across all subsets of kiosks that we carry."
Leading Financial Kiosk Company