Over 136 Years of Innovation and      Service Excellence

Throughout our history, we’ve seen and helped drive numerous evolutions in payment and transaction automation technology. This commitment to innovation—combined with service, collaboration, agility, and investment in our people—has enabled our business to become the largest independent service and integration provider in North America.

Our Burroughs-certified training program continues to develop the best service technicians who give you peace of mind, while our expertise and progressive thinking can deliver a turnkey solution that maximizes uptime, performance, and accountability. 

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Supporting Broad Applications Across Multiple EndPoints

With extensive North American coverage and experience supporting broad applications across multiple endpoints, Burroughs drives unparalleled service, uptime, and availability across your entire fleet no matter the device type or location.

Our team currently handles more than 450,000 service calls a year and has more than 325,000 devices under service contract. 

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Why Burroughs

90 s Resolving a service call every 90 seconds.
650 + Experienced service technicians
300,000 + Devices managed
100 + Forward-stocking locations

Certifications & Memberships

SOC II Certification

SOC II Type II Certification

Awarded after an independent accounting and auditing firm determined Burroughs meets all standards set forth by the American Institute of CPAs. Affirms that Burroughs’ operational policies, communications, procedures, and monitoring meet the rigorous SOC 2 standards for security, availability, processing integrity, confidentiality, and privacy.

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ATM Security Association 

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PCI Security Standards

 

Core Values

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CHARACTER
Honest & ethical
Do & mean what you say
Be respectful
Lead by example
Trusted
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CUSTOMER-CENTRIC
Listen first to understand
Exceed expectations
Collaborative partnerships
Consistent delivery
Maximize customer experience
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ACCOUNTABILITY
Results oriented
Self-aware
Follow through
Own the problem & the solution
Deliver on our commitments
Safety-first mindset
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TEAMWORK
The team is greater than the individual
Mentor & develop
Collaborate
Have fun
Encourage diversity, inclusion & the power of perspective
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INNOVATION
Strive for a better answer
Transformative
Creative
Disrupt the status quo
Drive change
Continuous improvement

Meet Our Leadership Team

Anson Martin

Chief Executive Officer

Dan Fechalos

Chief Operating Officer

Steve Tucker

Chief Financial Officer