At Burroughs, we're not just service providers—we're full lifecycle service and support experts. Trust us to usher your technology investments through their entire journey, ensuring consistent performance, efficiency, and innovation.
We strive to create a world without downtime by being a trusted service partner for the full lifecycle management of your payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected, IoT technology investments, delivered through a digital-first approach supported by innovation, collaboration, agility, service excellence, and investment in our people.
Our mission is to guarantee that your customers experience seamless, secure interactions while your business maximizes the benefits from your payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected Internet of Things (IoT) devices.
Our Burroughs Digital Platform enables predictive, proactive device management and intelligent solutions powered by a full suite of integrated, cloud-based software solutions. This capability—combined with our deep industry expertise—gives you peace of mind knowing that your entire technology fleet, regardless of location or device type, is optimizing uptime, performance, and security.
With over 138 years of experience, we've driven countless implementations and transformations across a variety of markets and industries. Our commitment to innovation—coupled with a tireless focus on service, collaboration, agility, and continuous investment in our team—has propelled Burroughs to become the leading independent service provider in North America.
With extensive North American coverage and experience supporting broad applications across multiple endpoints, Burroughs drives unparalleled service, uptime, and availability across your entire fleet, no matter the location. Our team currently handles more than 550,000 service calls a year and has more than 350,000 devices under service contract.
Burroughs performs an annual SOC 2 Type II audit that is performed and delivered by CPA firm, KirkpatrickPrice. The audit specifically tests Burroughs' reporting controls that relate to security, process integrity, and confidentiality.
Anson Martin joined Burroughs as CEO in July 2019.
Before joining Burroughs, Anson was Chief Commercial Officer at ZPower, a high-tech manufacturer of silver-zinc microbatteries. Prior to ZPower, he held various leadership roles in sales, marketing, business development, product development, and general management at Inventus Power, a leading global lithium-ion battery pack manufacturer. During his 19-year tenure there, Anson lived and worked in the U.K., China, and the U.S. He was an integral part of four ownership transitions to ABB, TE Connectivity, as well as private equity.
Anson holds a bachelor's degree in mechanical engineering from the University of Edinburgh in Scotland and a MBA from the New York Institute of Technology (NYIT).
Anson has driven transformational growth and diversification throughout his career and believes strongly in the character of the team, power of perspective, cultural engagement, speed, and a focus on delivering the best answer to the customer.
Dan Fechalos joined Burroughs as Chief Operating Officer in December of 2019.
Before joining Burroughs, Dan held various leadership positions at Convergint Technologies, NCR, and Diebold Nixdorf, where he successfully led dynamic and complex teams across the U.S. and Canada. He has extensive experience in building and leading teams in program management, field operations, and service infrastructure—as well as managing national account relationships and sales leadership. Dan has a proven track record in the development and execution of business growth and continuous improvement initiatives aimed at expanding market presence, improving service, promoting customer relationships, and increasing revenue, which is key to Burroughs' strategic and operational transformation initiatives.
Dan holds a master’s degree from North Central College, a B.S. from Southern Illinois University, and currently serves on the TSIA Managed Services Advisory Board.
Steve joined Burroughs as Chief Financial Officer in June 2020.
He leads all of the finance and information technology functions for Burroughs, and he plays an integral role in the growth and strategy of the company. Steve has more than 30 years of experience in public accounting, public corporations, and private equity-backed companies. Most recently, Steve was the CFO at FTD and President and CFO at Bally Total Fitness. Under Steve’s leadership, he successfully developed and implemented numerous short- and long-term financial and IT objectives, which strategically enhanced performance and business opportunities. Earlier in his career, he worked for Grant Thornton.
Steve holds a bachelor’s degree in accounting from Illinois State University and is a Certified Public Accountant.