130+ Years of Innovation and Service Excellence

Throughout our history, we’ve seen and helped drive numerous evolutions in payment and transaction technology. This commitment to innovation—combined with service, collaboration, agility, and investment in our people—has enabled our business to become the largest independent service provider in North America.

Our Burroughs-certified training program continues to develop the best service technicians who give you peace of mind, while our expertise and progressive thinking can deliver a turnkey solution that maximizes uptime, performance, and accountability. 

130 YEARS OF INNOVATION AND SERVICE EXCELLENCE

No Challenge Is Too Great—and No Part Too Obscure

Communication errors, hardware issues, system upgrades, security patches—we handle it all to ensure your customers have the best experience possible and you maximize the return on your payment and transaction technology ecosystem.

Offering around-the-clock North American coverage, our team fields more than 400,000 service calls annually and manages more than 150,000 devices, including smart safes, cash recyclers, ATMs, kiosks, self-checkouts, and other 4-wall technology.

No Challenge Is Too Great

Why Burroughs

90 s Resolving service calls every 90 seconds.
80 % Call handled electronically
500 + Experienced service technicians
150,000 + devices managed
100 + Forward-stocking locations

Certifications & Memberships

SOC II Certification

SOC II Certification

Awarded after an independent accounting and auditing firm determined Burroughs meets all standards set forth by the American Institute of CPAs.

ATMIA Regional Board Member

ATMIA Regional Board Member, ATM Marketplace, and Kiosk Marketplace

Burroughs maintains memberships with leading industry organizations.

Certified Visa Encryptions Support Organization

Certified Visa Encryptions Support Organization

Awarded for complying with Visa Inc. rules and industry standards.

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Technology & Services Industry Association

Burroughs joined TSIA, the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business needs.

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Kiosk Manufacturer Association

Sponsor of KMA, a global organization focused on improving self-service for customers and employees through kiosks and information technology (IT).   

 

Core Values

character
Character
Honest & ethical
Do & mean what you say
Be respectful
Lead by example
Trusted
Customer-Centric
Customer-Centric
Listen first to understand
Exceed expectations
Collaborative partnerships
Consistent delivery
Maximize customer experience
Accountability
Accountability
Results oriented
Self-aware
Follow through
Own the problem & the solution
Deliver on our commitments
Teamwork
Teamwork
The team is greater than the individual
Mentor & develop
Collaborate
Have fun
Innovation
Innovation
Strive for a better answer
Transformative
Creative
Disrupt the status quo
Drive change
Continuous improvement

Meet Our Leadership Team

Anson Martin

Chief Executive Officer

Dan Fechalos

Chief Operating Officer

Steve Tucker

Chief Financial Officer