Our Vision & Mission

We strive to create a world without downtime by being a trusted service partner for the full lifecycle management of your payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected, IoT technology investments, delivered through a digital-first approach supported by innovation, collaboration, agility, service excellence, and investment in our people.


Burroughs: Your Trusted Lifecycle Management Partner

Our mission is to guarantee that your customers experience seamless, secure interactions while your business maximizes the benefits from your payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected Internet of Things (IoT) devices.

Our Burroughs Digital Platform enables predictive, proactive device management and intelligent solutions powered by a full suite of integrated, cloud-based software solutions. This capability—combined with our deep industry expertise—gives you peace of mind knowing that your entire technology fleet, regardless of location or device type, is optimizing uptime, performance, and security.


More Than a Century of Innovation and Service Excellence

With over 138 years of experience, we've driven countless implementations and transformations across a variety of markets and industries. Our commitment to innovation—coupled with a tireless focus on service, collaboration, agility, and continuous investment in our team—has propelled Burroughs to become the leading independent service provider in North America.

With extensive North American coverage and experience supporting broad applications across multiple endpoints, Burroughs drives unparalleled service, uptime, and availability across your entire fleet, no matter the location. Our team currently handles more than 550,000 service calls a year and has more than 350,000 devices under service contract. 


Why Burroughs

550,000 + Service calls handled annually
650 + Experienced service technicians
350,000 + Devices managed
120 + Forward-stocking locations

Certifications & Memberships


SOC 2 Type II Certification

Burroughs performs an annual SOC 2 Type II audit that is performed and delivered by CPA firm, KirkpatrickPrice. The audit specifically tests Burroughs' reporting controls that relate to security, process integrity, and confidentiality.

ATM Security Association Service Provider Badge-300dpi (002)

ATM Security Association 


PCI Security Standards


Core Values

Honest & ethical
Do & mean what you say
Be respectful
Lead by example
Listen first to understand
Exceed expectations
Collaborative partnerships
Consistent delivery
Maximize customer experience
Results oriented
Follow through
Own the problem & the solution
Deliver on our commitments
Safety-first mindset
The team is greater than the individual
Mentor & develop
Have fun
Encourage diversity, inclusion & the power of perspective
Strive for a better answer
Disrupt the status quo
Drive change
Continuous improvement

Meet Our Leadership Team

Anson Martin

Chief Executive Officer

Dan Fechalos

Chief Operating Officer

Steve Tucker

Chief Financial Officer